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[PSA] Dialling 911 may reboot your OnePlus 5 (x-post from /r/OnePlus)

[PSA] Dialling 911 may reboot your OnePlus 5 (x-post from /r/OnePlus)

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39 Comments


  1. kumquat_juice

    July 19, 2017 at 1:15 am

    Hi folks!

    **This also may be an issue with the enhanced 911 services code that automatically sends location data to dispatch. It may be a widespread issue (AOSP), or just to OP.**

    It looks like most users are reporting this issue in both the US and UK (at least from what I’ve seen).

    If you want to test the capability of your phone dialing your emergency services, please call your non-emergency line to schedule a test call. It’s completely OK to do so 🙂 This may differ if you’re not in the US, but it’s just courteous to give dispatch a heads up.

    The mod team will be keeping a close eye on this issue until OnePlus addresses it, seeing how dangerous this can be. Feel free to modmail us if you have any questions!

    Happy posting,

    Kumquat

  2. ObscureProject

    July 19, 2017 at 1:15 am

    There has been only one instance in my life when I had to dial 911, and let me tell you, it was hard enough dialing those 3 numbers.

    If this had happened in that instance…

    That is absolutely terrifying to me.

  3. Sponge-worthy

    July 19, 2017 at 1:15 am

    Try dialing 116.

  4. Gamerhead

    July 19, 2017 at 1:15 am

    Is it specific to the OnePlus? I’m not even joking when I say my S7 Edge did this to me the other night. I saw a car flip off the interstate and I tried to call 911. My phone literally rebooted twice when I tried to call 911. It tried to show me an emergency services screen or something? But it just kept freezing and rebooting. When the police station also called back, my phone would _not_ let me answer, it just froze up. Luckily I flagged down another driver to call for help.

    I haven’t done anything weird or different to my phone, so I’m fucking pissed at Samsung. What if I had been dying or something and needed help? Fucking ridiculous, it should be like the number 1 priority for a phone.

  5. Flatscreens

    July 19, 2017 at 1:15 am

    that sounds a little dangerous and illegal

  6. zakats

    July 19, 2017 at 1:15 am

    If you’re a member of the Stonecutters, dial 912.

    edit: I really thought nobody would pick up on this– I should’ve known not to underestimate my peers.

  7. cakewalker85

    July 19, 2017 at 1:15 am

    Confirmed!!! I had to call 911 after a car in front of me flipped over. Phone rebooted after dialing.

  8. GeorgeTheCynic

    July 19, 2017 at 1:15 am

    Is OnePlus trying to top Samsung’s Note 7 for most disastrous phone or something?

  9. Feel_My_Noobies

    July 19, 2017 at 1:15 am

    Not a One Plus owner (and pleased not to be based on this latest bug) but I have to say that it’s an absolute disgrace to ship a phone with this type of error.

  10. FlamingCh1cken

    July 19, 2017 at 1:15 am

    Guys, SIMPLE fix. Just dial the new emergency number: [**01189998819991197253**](https://www.youtube.com/watch?v=HWc3WY3fuZU)

  11. Monepic

    July 19, 2017 at 1:15 am

    “911 what’s your emergency?”
    “My phone is getting really slow.”

  12. thewzhao

    July 19, 2017 at 1:15 am

    A few months ago I still had my OPX as my daily driver and had to call 911 for reasons. The phone would reboot each time I tried. My OPX was rooted and was running CM13 so I attributed the problem to one of those things. I ended up using my landline phone to make the call.

  13. BretticusWins

    July 19, 2017 at 1:15 am

    “Never settle”

  14. toxicpaulution

    July 19, 2017 at 1:15 am

    In before “dialer was programmed upside down”

  15. Schnitzelkoenig

    July 19, 2017 at 1:15 am

    A phone so shitty it may threaten your life.

  16. darkfires102

    July 19, 2017 at 1:15 am

    The so called 911 phone reboot is caused by the users’ eyes persistence of vision (visual staying phenomenon or duration of vision)

  17. NameGaming

    July 19, 2017 at 1:15 am

    If you do dial 911, PLEASE don’t hang up. Talk to someone and simply say, “testing my cell phones 911 capability, disconnecting the call. Thank you”. Some jurisdictions will attempt to call you back. And if you ignore the call, they may send police to investigate. Please don’t waste those resources.

  18. dextersgenius

    July 19, 2017 at 1:15 am

    Reposting from [r/OnePlus](https://www.reddit.com/r/oneplus/comments/6nx4eo) for greater visibility as this is a pretty serious issue. At least three users have confirmed this bug so far in the original thread.

    If you have a OnePlus device I would highly recommend doing a test call to 911 (or your regional equivalent). **Make sure you pre-arrange the test with your local police’s NON EMERGENCY number first**, advising them that you’re about to make a test call to the emergency number. Let the call connect and clearly inform the operator it’s a test call. Preferably do this outside of peak hours.

  19. unitedfuck

    July 19, 2017 at 1:15 am

    Well, OnePlus are gonna have trouble calling the emergency services to deal with the latest meltdown at their offices.

  20. Saabfanboy

    July 19, 2017 at 1:15 am

    This has actually happened to me following a bad car accident…
    Not a OnePlus5, but Samsung GS5 that immediately rebooted upon attempting to dial in 911 to get someone to the scene after I was struck at an intersection by a driving running a light. Had to climb out of the vehicle, moderately injured, get to the other driver, check on him only to find out he didn’t even have a phone. Had to wait for a passersby to stop before we were able to get anyone called to the scene. Scary stuff.

  21. Meshens

    July 19, 2017 at 1:15 am

    This has happened to me on my Nexus 6P. I tried calling 3-5 times one evening and it rebooted every time.

  22. Olao99

    July 19, 2017 at 1:15 am

    Isn’t this shit illegal? Aren’t this what CTS test supposed to catch?

  23. Burt_93

    July 19, 2017 at 1:15 am

    Nice feature.

  24. Aan2007

    July 19, 2017 at 1:15 am

    works fine on my phone in EU, they tell me emergency number is 112 and i better hang up in case it automatically redirects to hotline

    better try it just in case

  25. brotherhafid

    July 19, 2017 at 1:15 am

    Who knew cutting corners to reduce price had consequences? Fatal consequences.

  26. PotRoastPotato

    July 19, 2017 at 1:15 am

    **PLEASE READ**

    Despite what some comments are saying, **you can (and should) absolutely test 911 to make sure it works for you**. I work with phone systems for a living. Whenever we install a system I call 911 and say, “I’m sorry to bother you; I’m testing emergency dialing with new equipment. Thank you for your time.” Never a problem. You can do the same with your OP5 or any other phone. Completely OK to do.

    FWIW I just did this on my OP3T and it worked correctly.

    **Edit:** Mods, feel free to copy/paste this information and sticky your comment to this post.

    **Edit 2:** If you call non-emergency first you are probably causing more trouble because you are making two phone calls instead of one. I have done this literally hundreds of times after PBX installs/upgrades. Not a single dispatcher has ever made a negative comment. Not a single dispatcher has even spoken to me in an annoyed tone of voice. I’ve never heard of a colleague making announcement or warning calls. My training was to make test calls, never to make a “warning” call first.

    What do you expect the police to do with this information? Call the dispatch center, and then what? You think they send out a memo, and they compare all calls that hang up to the number that hung up? The whole thing is stupid.

    **JUST MAKE THE DAMN TEST CALL, IT’S OK.**

  27. wickedplayer494

    July 19, 2017 at 1:15 am

    Recall. RECALL! This is the equivalent of spinning three bankrupts in a row with the Wheel of Fortune that is OnePlus phones.

  28. chillaxtv

    July 19, 2017 at 1:15 am

    112 is part of the GSM phone network specification – you should be able to dial 112 on any GSM phone in any country and get connected to the local emergency service.

  29. Blueeyedfoxie

    July 19, 2017 at 1:15 am

    I tested this soon at work as we have radios for the police, so got permission to do a couple of tests using 999 and also 112, both times it crashed out. I’ve had contact from oneplus about it after raising it with them last night, so will post what their engineers say about the issue

  30. RubenTheCasual

    July 19, 2017 at 1:15 am

    Damn Oneplus you’re really making it hard for me to still want to buy your phone

  31. Exhumed

    July 19, 2017 at 1:15 am

    What a shit show. I’m sorry.

  32. Theentertainmentguy

    July 19, 2017 at 1:15 am

    That sounds like a lawsuit waiting to happen.

  33. PartyDannyTanner

    July 19, 2017 at 1:15 am

    People need to stop Settling for OnePlus.

  34. manbebouylackbock

    July 19, 2017 at 1:15 am

    I can’t wait for the CEO to explain this.
    Maybe it’s time to hire Emily Ratajajtajtajtjatajkovsky (who totally not uses an iphone) to show how unimportand this is.

  35. Crackmacs

    July 19, 2017 at 1:15 am

    No issues here in Calgary, Canada. I’ve dialed 911 twice on my OP5.

  36. phrite

    July 19, 2017 at 1:15 am

    I have had this issue Several times on multiple phones all running Modded Android OS. I have even reported it to the modders themselves and got no response. maybe this will open some eyes.

  37. 5ting3rb0ast

    July 19, 2017 at 1:15 am

    But at least it has zero lag and

    And

    And

    Wait i have no idea what is its advantages.

  38. Lots42

    July 19, 2017 at 1:15 am

    As of 44 minutes ago, One Plus 5 is aware of this

    https://thenextweb.com/gear/2017/07/18/oneplus-5-bug-911-call-reboot/

  39. Anonymous

    July 19, 2017 at 1:15 am

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